Help Desk Support
Remote technical assistance for computers, accounts, applications, printing, connectivity and common clinic technology problems.
Healthcare Managed IT
Managed IT Services for Medical and Dental Clinics
Chinook IT helps healthcare organizations manage computers, servers, networks, security, backups and vendor relationships across Lethbridge, Calgary and Southern Alberta.
Ongoing Technology Management
An IT partner for your clinic’s daily operations
Healthcare clinics rely on connected computers, networks, servers and vendor-managed applications. When one part fails, staff productivity and clinic operations can be disrupted.
A managed IT arrangement provides an established process for support, maintenance, monitoring, planning and vendor coordination. The exact services and response expectations are defined in your clinic’s agreement.
Managed IT may be suitable if your clinic:
- Depends on EMR, imaging or specialty applications
- Needs an established process for technical support
- Has several computers, providers or clinic locations
- Works with multiple technology vendors
- Wants proactive maintenance and technology planning
- Needs remote support with onsite service when required
Managed Service Capabilities
Supporting the technology behind your clinic
The services included in a managed plan are selected according to your clinic’s systems, size, locations and requirements.
Monitoring and Maintenance
Monitoring and scheduled maintenance designed to identify equipment, storage, performance and security concerns early.
Workstation and Server Management
Management of supported clinic computers, servers, operating systems, updates and related infrastructure.
Cybersecurity Controls
Technical safeguards such as firewalls, secure remote access, account protection, updates and network controls.
Backup Oversight
Backup monitoring, recovery planning and coordination for important clinic systems and business information.
Vendor Coordination
Technical coordination with EMR, imaging, internet, phone and other technology vendors serving your clinic.
Healthcare-Focused Support
Coordinated support for clinic technology
Chinook IT manages the supporting technology and works with application vendors when an issue involves EMR, imaging, phones or another vendor-managed platform.
- One technical team familiar with your clinic’s environment
- Clear procedures for requesting and prioritizing assistance
- Less time spent coordinating separate technology vendors
- Planning for equipment replacement and technology changes
- Remote support with onsite service when hands-on work is required
- Support designed around healthcare operations and applications
Looking for ongoing IT support for your clinic?
Tell us about your clinic, locations, technology and current support challenges. We can discuss an appropriate service arrangement.
Contact Chinook IT